Design and implement AI-powered solutions across CX tools like Zendesk, Salesforce, and Gainsight.
Build and maintain integration workflows and automations for ticket routing, case summarization, and proactive churn signals.
Develop internal APIs and scripts to streamline CX workflows and integrate third-party AI and automation platforms.
1Password is a cybersecurity company building the foundation for a safe, productive digital future, specializing in enterprise password management and Unified Access Management. The company serves over 180,000 businesses, prioritizes a human-centric approach, and fosters a remote-first culture that values collaboration, honesty, and excellence in a fast-paced environment.
Own the architecture and operation of cloud infrastructure supporting latency-sensitive trading systems across all desks.
Lead infrastructure planning and execution for the migration of CME colocation workloads to GCP, maintaining continuity of latency-sensitive trading operations throughout.
Design secure, low-latency connectivity to cryptocurrency exchanges via private peering or dedicated API gateways.
DV Trading is an independent proprietary trading firm that utilizes its own capital, trading strategies, and risk management methodologies. It has over 600 people operating throughout North America, Europe and Asia and they are committed to creating an inclusive environment.
Design and build reusable platform solutions empowering engineering and SRE teams across AWS, Azure, and GCP.
Spearhead the evolution of our Packer-driven VM image pipelines, establishing standardized, maintainable processes.
Lead application migrations into GCP while rapidly mastering our complex, multi-cloud infrastructure footprint.
TELUS Agriculture and Consumer Goods (TAC) is committed to disrupting the status quo with state-of-the-art applications that leverage data to reimagine the way we approach food. TAC is composed of inspired individuals united in passion and purpose, working collaboratively to bring extraordinary opportunities to life.
Responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team.
Last point of escalation within the technical support department and mentoring junior team members.
Quickly gain an understanding of the ServiceNow platform and requires strong inter-personal skills.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations. They want to make the world work better for everyone.